Novotel Ha Long Bay 4 sterren

Avis-klantbeoordeling (ALL beoordeling) 4.4/5 47 beoordelingen

Novotel Ha Long Bay - Image 1
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Omschrijving

ALLSAFE goedgekeurd hotel

Extras van het hotel

  • "Zicht op zee (800m)"

  • "Ligging tegenovergesteld aan strandtoegangsweg"

  • 3 minuten rijden naar Sun World Ha Long parks en stadscentrum

  • "Meest gunstige buitenzwembad in de stad"

  • "De meeste kamers hebben een balkon"

Onze accommodaties

Hotel locatie

Novotel Ha Long Bay

160 Ha Long road, Bai Chay ward, Ha Long city, Quang Ninh, Vietnam
200000 HA LONG CITY
Vietnam

Gps:20.951973, 107.041898

Toegang en transport

Hoteldiensten

Inchecken vanaf - Uitchecken tot

Op het terrein
  • Zwembad
  • Parking
  • Restaurant
  • Rolstoeltoegankelijk
  • Fitnessruimte
  • Wifi
  • Airconditioning
  • Ontbijt
  • Bar
  • Vergaderzalen
  • Roomservice

THE SQUARE

In The Square kunt u de hele dag eten in een moderne tropische sfeer met uitzicht op Ha Long Bay. Er worden internationale en traditionele Vietnamese gerechten geserveerd, er is een open grill. Heerlijke wijnen.

Onze beoordelingen van gasten

Onze beoordelingen van gasten

100% gecertificeerde beoordelingen van gasten die echt bij ons hebben overnacht

Meer informatie

ALL beoordeling  4.4/5  47 beoordelingen

TripAdvisor score  4.0/5  1.152 beoordelingen

Disappointing

Tripadvisor-waardering 2.0/5

tpp442016 Gecertificeerde beoordeling door TripAdvisor

Room OK all works fine ,Ok view out to the bay at a distance. Clean tidy hotel. Lots of buts , a little soulless. Staff unfriendly ,very unwelcoming when you can find them. The restaurant was not good at all ,lack of choice cold food uninteresting ,service uncaring. So disappointing as we stayed at the Novotel Bangkok which was brilliant a stark difference! They need a bit of training on customer service.

Great my trip

Tripadvisor-waardering 5.0/5

Thanh H Gecertificeerde beoordeling door TripAdvisor

The staffs very helpful. All of them warm welcome my family. They provided all information we need special thanks to Thu receptionist. Breakfast very good many foods to choose. The room is great view looking to the sea. My family did enjoy and sure will share others.

Dear 868thanhh, Thank you for taking time to write us such wonderful review. We are absolutely delighted to hear of your great experience with our team. We appreciate all the great comments and will share your positive feedback with the entire team, especially Ms. Thu in reception. We are sure everyone will be encouraged by your kind words to continue working hard to exceed the expectations of our guests. We look forward to welcoming you back in the near future. Sincerely, The hotel management team

A mixed experience

Tripadvisor-waardering 3.0/5

471nguyenc Zaken - Gecertificeerde beoordeling door TripAdvisor

My stay at Novotel Halong Bay hotel was a mixed experience. On the positive side, the room was clean and had good water pressure. The hotel’s location was convenient, being close to Sun World, Sun Marina, and various restaurants. However, there were several areas that could be improved. The room itself appeared old, with tired bed setup and bed linen. Upon arrival, there was only one receptionist available, and the computer at the priority counter for Accor members was not functioning. The lack of lighting in the lobby, restaurant, and lobby lounge gave the hotel a closed-off atmosphere, potentially due to cost-saving measures. I also noticed staff chatting amongst themselves in the lobby lounge, rather than attending to guests. As an Accor gold member, I did not receive the standard welcome letter or amenities that I have come to expect from other Accor hotels. In conclusion, the management of Novotel Halong Bay hotel should focus on bringing the hotel up to Accor standards and enhancing the overall guest experience. With some updates and improvements, this hotel has the potential to be a top choice for visitors to Halong Bay.

Dear 471nguyenc, Thank you for taking the time to review your recent stay with the hotel. Your feedback is extremely valuable to us as we strive to improve with every stay. We greatly appreciate your comments about aspects of the areas that need updating and improvements. They are all in our plans for future renovations. We are sorry to hear about your experience in the lobby lounge and the welcome that should be there for Accor hotel members. We have taken your comments seriously and are in the process of refresh training to make sure proper service standards are delivered to our customers. Thank you again for bringing these issues to our attention and therefore giving us the opportunity to improve. We sincerely look forward to an opportunity to welcome you back and better serve you in the future. Sincerely, The hotel management team

Heerlijk hotel, ideaal gelegen waardoor veel te voet is te doen.

Tripadvisor-waardering 5.0/5

Hans M Stellen - Gecertificeerde beoordeling door TripAdvisor

Mooie kamer met balkon en prachtig uitzicht over de baai. Goede bedden en badkamer. Goede snelle wifi, rustig en comfortabel. Heel vriendelijk personeel, erg behulpzaam. Van binnen is het hotel mooier dan van buiten, de zwembadomgeving mag wel wat aangekleed worden met meer groen en meer sfeer. De balkons verdienen een likje verf en ook de buitenkant. Verder zou een gezellig zitje op het balkon veel punten opleveren denken we. Verder helemaal prima in orde met een goed restaurant en ook nog een leuke bar.

Dear Hans M, No words are enough to express our gratitude towards your very lovely message regarding to your recent stay at Novotel Ha Long Bay. We are very proud to read that you found your stay enjoyable, this is what we strive for everyday from our heart. Your praises will help hotel staff keep on providing magnificent experiences to all guests. Sincerely, Hotel management team

Overnachting

Tripadvisor-waardering 4.0/5

KimD850 Gezinnen - Gecertificeerde beoordeling door TripAdvisor

Zeer mooie hotel en goede medewerkers! Lekker aan de drukke pool gelegen en coctails gedronken.Kamers waren svhoon en netjes. Ontbijt redeljjk goed in vergelijking met de rest van het noorden qua smaak.

Dear Kim D Thank you for choosing Novotel Ha Long Bay as your choice of accommodation in Ha Long. First of all, I am sorry to respond your valuable feedback in English. Your compliments on friendliness of our staffs, outdoor swimming pool and the breakfast experience are shared with the concerning department and we will keep on maintaining the service level to beyond brand standard. Again, thank you for your feedback and we hope to welcome you in the future. Best Regards, Jung Hyun, Oh General Manager

In samenwerking met TripAdvisor

Andere internetgebruikers beoordelen ons hotel

  • 84 beoordelingen 8.4/10 Locatie
  • 133 beoordelingen 7.9/10 Kamer
  • 145 beoordelingen 7.3/10 Service
  • 69 beoordelingen 6.2/10 Sfeer
  • 58 beoordelingen 5.8/10 Comfort
  • 49 beoordelingen 6.9/10 Ontbijt
  • 39 beoordelingen 6.9/10 Netheid

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