Definition

If, after booking a hotel in the AccorHotels group on one of the AccorHotels websites, you find an equivalent offer at a lower rate for the same hotel on another website (excluding visitor's tax but including administrative charges), we promise to offer you this rate with an additional discount of 10%.

Guarantee application

The Best price guarantee applies to bookings made in a Sofitel, Novotel, Mercure and associated brands (Orbis), Ibis, Ibis Styles, Ibis budget, hotelf1 on one of the AccorHotels websites: www.accorhotels.com, sofitel.accorhotels.com, novotel.accorhotels.com, mercure.accorhotels.com, ibis.accorhotels.com, hotelf1.accorhotels.com, and subject to a confirmation number supplied when the booking is confirmed.

To apply for the Best price guarantee, you must fill in the online claim form on one of the sites listed above.

Applicable rates/Exclusions

The Best price guarantee applies exclusively to hotel room bookings excluding the sale of fixed price agreements/packages (including an offer proposed at the hotel, transport services or any other service connected with the room booking).

The rates affected by the Best price guarantee must be accessible to the public and open to reservation, with the particular exception of:

Type of rooms

The best price guarantee applies to the type of room equivalent to the type of room booked on one of the AccorHotels websites.

The equivalent room type must be available and able to be booked on another website at the time it is verified by the AccorHotels customer service team.

Dates and duration of stay

The Best price guarantee applies to the dates of stay equivalent to the dates of stay booked on one of the AccorHotels websites.

For requests relating to a booking for two consecutive nights or more (in the same hotel), the best price guarantee applies on the basis of a price per night and not the total cost of the stay.

Currencies

If the rate listed on another website is listed in a different currency to the one of the rate booked on the AccorHotels websites, the customer service team will convert the rate to the same currency as that of the rate offered on the AccorHotels websites.

The currency exchange rate to be applied will be based on the current AccorHotels exchange rate on the AccorHotels websites at the time of the original booking.

When the rate has been converted, AccorHotels reserves the right to refuse a claim, particularly where the difference between the rates seems to be due to the fact that the two websites are using different currency exchange rates.

Terms and conditions of sale

The terms and conditions of sale associated with the rate on the other website must be equivalent to the terms and conditions of sale for the rate booked on one of the AccorHotels group websites for application of the Best price guarantee.

In particular, the following are affected:

Request application

You can access the online request form on one of the AccorHotels websites. The mandatory fields on the claim form must be properly completed, and the required supporting documents must be attached to the claim. Claims that are incomplete or incorrect, or that include illegible or incomplete supporting documents, will not be processed.

A request may be made during the 24 hours following the booking on one of the AccorHotels websites, with a proven booking time and 72 hours before the expected arrival at the hotel. If the original booking was made within 72 hours of arrival, the Best price guarantee does not apply.

Processing requests

After verification by the customer service team, the Best price guarantee will be granted if your claim satisfies all the application conditions. The customer service team will send you an email with the confirmation number for your booking and the new rate that applies to your booking.

In the case of a booking relating to a prepaid rate, the hotel will reimburse the price difference to the credit card initially debited online.

If the claim does not satisfy the conditions linked to the Best price guarantee, the customer service team will send an email indicating that the Guarantee cannot apply.

If you wish to cancel the booking made on one of the AccorHotels group websites, the applicable cancellation conditions are those listed in the terms and conditions of sale shown on the site.

Rate on leaving the hotel

On departure from the hotel, the rate confirmed by the customer service team will be billed to you along with any services not included in the booking (restaurant, bar etc.).

In the event of a rate that has been prepaid at the time of booking, only any services not included in the reservation (restaurant, bar etc.) will be billed to you on departure from the hotel.

Compliments Points will be credited to AccorHotels loyalty card holders on the basis of the rate effectively billed at the hotel.

Responsibility

AccorHotels declines any responsibility regarding any charges incurred following cancellation of a booking, for any bookings made on websites other than AccorHotels group websites.

AccorHotels reserves the right to change or end the Best price guarantee as well as the conditions of this Guarantee at any time and without prior notice.