Hotel - Mercure Hotel MOA Berlin
Mercure Hotel Mercure Hotel

Mercure Hotel MOA Berlin

4.5/5 3,256 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed 25  EUR
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Boat excursions
  • Bicycles rental

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30-23:00
    • Opening hours : Week-end 07:00-23:00
  • Drink vending machine

Business services

  • 20 meeting room(s)
  • Conventions hotel
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Hotel location

Our rooms

  • 336 rooms

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.6/5 AccorHotels Rating 906 reviews

Our guest reviews for
Mercure Hotel MOA Berlin

100% genuine reviews from our guests

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tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 3,256 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Couples - 13/06/2019 TripAdvisor review
« Nice Stay »

We are satisfied with our stay in Moa Berlin. The rooms are big, well decorated but daily cleaning can be a little bit better. Special thanks to "Rika" for the kind welcoming in the room. On the other hand it is located in Mitte but it is around 30 min away from the important attractions by public transportation, not a perfect location.

Our hotel has responded to the review
Our hotel has responded to the review

Hello from Berlin:-) I hope you had a nice journey back home. We are glad, you enjoyed the stay and we appriciate also your hones feedback regarding the cleaning. We want to offer a perfect service and you help us to improve our service with your suggestions. We hope we can welcome you back. Rika & Your Moa Team

Chris Couples - 10/06/2019 AccorHotels certified review
« Splendid as usual »

I've been to the Mercure Hotel MOABIT several times now during the last couple of years. Quality and service has always been really good. This time, the hotel was really crowded, but the team was able to keep up the high service level. A big plus is the breakfast buffet with a orange jus machine! When it comes to service, I think the only possible improvement area is the bar, I didn't feel the same customer care as usual or elsewhere in the Hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chris K., We very much appreciate your comments regarding your stay at the Mercure Hotel MOA Berlin. I have forwarded your comments regarding the Bar to the Bar manager. Your feedback is very importand! We hope your next visit will be as pleasant as the previous one. Sincerely, Rika Hundrack Guest Relation Manager

Jt Couples - 13/05/2019 AccorHotels certified review
« Very + surprises at my choice of hotel »

I just love this hotel. It’s built for conventions and big events, thus the traditional layouts of spaces are very different I love them though. A Chinese buffet restaurant is in the complex. Then bakery and full supermarket on the street level. Best restaurant meals. No breakfast here. Kinda OD on the stays I had with Ibis Thank you to everyone at the Mercury MOA.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Vi T., We very much appreciate your comments regarding your stay at the Mercure Hotel MOA Berlin. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rika Hundrack Guest Relation Manager

Sergio Solo - 12/05/2019 AccorHotels certified review
« Good hotel »

The hotel is good, with many facilities

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sergio B., We very much appreciate your comments regarding your stay at the Mercure Hotel MOA Berlin. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relation Manager

Adam S. Friends - 06/05/2019 AccorHotels certified review
« Amazing hotel - very close to all attractions »

We were offered upgrades for free and also were welcomed quite warmly by staff. I really like the barman who is half Iraqi half Polish (he spoke Polish to me). I loved everything!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Adam S., We very much appreciate your comments regarding your stay at the Mercure Hotel MOA Berlin. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. I will address your praise to the Barman. Sincerely, Rika Hundrack Guest Relation Manager

Couples - 01/05/2019 TripAdvisor review
« Nice and very clean hotel in a quiet area »

Stayed in MOA hotel for 3 nights, would recommend it to my friends. + Nice and very clean hotel in a quiet area, with large supermarket, cafe and asian buffet in the same building, cozy atmosphered cafe Arema across the street, 2 min walking to metro station. - The foot towel was not provided, wich seems ridiculous for a 4* hotel, however it was not a big problem for our short stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, thank you for this importand feedback. We are at service 24/7. You can ask for more towels at any time. We hope beside this, you had a great stay. Best wishes - your Moa Team

Jochen Solo - 29/04/2019 AccorHotels certified review
« good »

dfasssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssss

Our hotel has responded to the review
Our hotel has responded to the review

Lieber Herr R., Vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen! Mit freundlichen Grüßen, Ihr Mercure MOA team

Catherine Families - 10/04/2019 AccorHotels certified review
« Great hotel, nice business stay. »

Great hotel, it was nice to have a grocery store nearby. We liked having a separate section for the child bed. A bit difficult to find our room at first as the indications were a bit misleading. Very clean.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Catherine J., We very much appreciate your comments regarding your stay at the Mercure Hotel MOA Berlin. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rika Hundrack Guest Relation Manager

Solo travel - 09/04/2019 TripAdvisor review
« J-N37-> »

Sehr gut. The hotel was in an interesting building with a reception in a big open hall with rooms on both sides, on stephansstrasse nI think where a red tower served as a guiding point close by. The restaurant food was plentiful and good, with dreie pflaumen. Of course, nice german girls too..a grocery store and a asian restaurant in the same building

Our hotel has responded to the review
Our hotel has responded to the review

Thank you very much for this friendly feedback. All the best and hopefully we see you soon. Your Moa Team

Marek Business - 01/04/2019 AccorHotels certified review
« Another great stay in Mercure MOA Berlin »

This is my fourth stay in Mercure Moa Berlin. As always, I am very satisfied. The receptionists are very friendly and give me the same room each time I arrive to this hotel. Room is very spacious and clean. The fitness room is well equipped. Breakfast is very tasty. In addition there's a supermarket right below the hotel. The hotel is well situation with only 200 meters to the metro station and also a walking distance to the train station.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marek W., We very much appreciate your comments regarding your stay at the Mercure Hotel MOA Berlin. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rika Hundrack Guest Relation Manager

Couples - 28/03/2019 TripAdvisor review
« Great stay »

This hotel is great! Our 2nd stay here. From the airport it is easy to get to by bus then metro (Birkenstrasse station 2 mins walk). If staying a few days a Berlin tourist card is worth buying and covers all types of city transport and discounts for museums, galleries, restaurants etc. Reception area is a huge atrium, very modern, as are the rooms which are spotless and comfortable. Great shower. We did not use the hotel's restaurant or bar but both looked good. The hotel is next to a large supermarket which has a great cafe where we chose to have breakfast each day, 2 coffees and pastries around 7 Euros but they also did continental breakfast options. There was a kettle and tea/coffee supplied in the room as well as a small fridge. Staff were all very helpful and friendly and we were able to leave luggage on departure day as we had a late afternoon flight which meant we could make the most of the day. Highly recommend staying here - we shall return!

Our hotel has responded to the review
Our hotel has responded to the review

Hello from Berlin, Thanks a lot for your positive review about your stay in our hotel. We are pleased to read that you were totally satisfied with all of our hotel facilities and with our personal service. Thank you as well for your compliment concerning our food and beverage offers. We hope to welcome you soon again. Kind regards, your Moa Team

Solo travel - 20/03/2019 TripAdvisor review
« Berlin »

Perfect location for a short break and a not to far walking distance from Berlin Hbf. Really cosy and clean room. Friendly staff at check in and check out. Definitely would consider booking this hotel again when in Berlin.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you so much Andrew! We are looking forward to welcome you again. Best wishes - your MOa Team

Business - 12/03/2019 TripAdvisor review
« Spacious room - great stay »

Modern Hotel which offer you whatever it needs. Public transportation is nearby. A Supermarket is to find at the ground floor. Rooms are spacious and clean. You have a beverage / snack wall on each fllor iso of a minibar which is great too

Our hotel has responded to the review
Our hotel has responded to the review

Thank you very much for your kind feedback. We wish you all the best -Your MOA Team

Business - 11/03/2019 TripAdvisor review
« VERY AVERAGE PROPERTY »

As it was the chosen conference hotel it made sense to stay there. Air con in room didnt work blasting out hot air luckily windows did open!. Pillows way too soft. Toilet paper more like sand paper! No iron in the room as there is a communal one instead down the hallway.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, thank you for your feedback. We hope you had a pleasant trip back home after a sucessful event. Please contact us, whenever we can do something for you. We provide your room with firmer pillows, if you give us a short information at arrival. We regret that the air conditon was not working properly. We are at service 24/7 for you. We send a technician immediately, if there are some problems. We hope the positive experience outweighed and you will visit us again. Best wishes - your MOA Team

Family - 02/03/2019 TripAdvisor review
« February 2019 »

The hotel is very friendly, clean and easy to get to. My room was quiet and well presented. I like the fact that its part of a shopping complex and bakery/café. Local U Bahn is Birkenstrasse a few 100 meters away.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you very much!

David Business - 18/02/2019 AccorHotels certified review
« Worst ever Accorhotels experience »

Nice hotel, nice team, but somehow it's not really what you are looking for as a hotel experience. The hotel hosted a party till 3am. I could actually join the party from my room, was so clear (and loud) to hear the music. But it's disturbing in case you would like to have a few hours of sleep. Because of that party no sufficient staff was available in the hotel. My shower did not work, it took nearly 2 hours (in the middle of the night) to fix it, and clean the bathroom after the work. Finally the receptionist cleaned it, because it was no housekeeping available. It was really embarrassing for myself and for the receptionist as well. Just to highlight a few... Despite the hotel is a nice and clean building, and the staff is really friendly (especially Stefan from the receptionist team - he was super helpful), I consider these circumstances "enough" not planning to stay at this hotel anytime soon; and focus for other brands, where I have never experienced such a think, as I believe that Quality Assurance should be in place by the brands and - in this case - by Accorhotels. I regret to say this as a gold member of Accorhotels' loyalty program.

Jeroen Business - 12/02/2019 AccorHotels certified review
« MOA Berlin »

Fine Hotel-- Good Room - Nice staff - Good location

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jeroen D., We very much appreciate your comments regarding your stay at the Mercure Hotel MOA Berlin. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rika Hundrack Guest Realtion Manager

Emma P. Families - 11/02/2019 AccorHotels certified review
« Lovely, as usual »

I am a regular guest at this hotel as I have family living in Berlin. Hotel is always clean, quiet and welcoming.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Emma P., We very much appreciate your comments regarding your stay at the Mercure Hotel MOA Berlin. We are happy that you choose our hotel if yuu visit your family. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rika Hundrack Guest Relation Manager

Sylwia M. Friends - 23/01/2019 AccorHotels certified review
« very average »

I had 2 unpleasant experiences during my stay at the hotel, which made me very surprised as I use Mercure branches in other countries and always was very pleased. I had an issue with the shower which wasnt working properly, and I had to report that to the reception 3 times before it was repaired after 24h. Each time receptionists were surprised to hear about my complain as there was no record of it. After the repair was done, I had another technician knocking on my door willing to do the repair, which simply means nobody at the reception desk communicates with one another. 2 incident: 7 of my friends decided to celebrate our last evening together at the bar. We found a table and wanted to order drinks and food and were told to do that at the bar. Then queening for 15min to be told that all the orders are taken from the tables. After asking waitress again for help she sent us back to the bar, and at the bar we were informed that actually we cant even order food, which should be ordered in restaurant. MESS. After talking to manager we managed to finalized our orders but the whole experience was awful. Not even once anyone apologized for the inconvenience. But I would like to praise the chef at the restaurant, as the quality of the food was very good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sylwia M., Thank you for taking the time to tell us about your experience at the Mercure Hotel MOA Berlin. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I have send you a private mail and I really hope, you understand the special circumstances of the Dr. Despenza Event. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rika Hundrack Guest Relation Manager

S. Solo - 22/01/2019 AccorHotels certified review
« Happy »

I arrived at around 1:30 pm and got an early check in so I could rest after long flight. I was able to borrow a power adapter at reception. There was lots of good food. Bed was very comfortable. Room was clean. Easy to reach from airport.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lam S., We very much appreciate your comments regarding your stay at the Mercure Hotel MOA Berlin. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rika Hundrack Guest Relation Manager

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