Mercure London Hyde Park Hotel 4 stars

Customer review rating (ALL Rating) 4.0/5 856 reviews

Mercure London Hyde Park Hotel - Image 1
Mercure London Hyde Park Hotel - Image 2
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Mercure London Hyde Park Hotel - Image 4
8-14 Talbot Square, Paddington, W2 1TS LONDON, United Kingdom

Description

Hotel extras

  • An ALLSAFE Clifton certified hotel

  • All rooms feature a voice-controlled virtual concierge with AI technology

  • In-house bar & restaurant serving authentic Italian dishes

  • 65 metres from Paddington Station with a 15-minute Heathrow Express airport connection

  • Business and leisure facilities including meeting rooms for up to 30 guests and a gym

Our accommodation(s)

Hotel location

Mercure London Hyde Park Hotel

8-14 Talbot Square, Paddington
W2 1TS LONDON
United Kingdom

GPS:51.515033, -0.174291

Telephone
Fax +44 20 7341 7676

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Bella Italia Paddington

All day dining open for breakfast, lunch and dinner each day. Our restaurant is the perfect place to relax and refresh with a warm atmosphere, exceptional service and a selection of delicious Italian dishes. Bringing Classic Italian Food to London.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  856 reviews

TripAdvisor Rating  4.0/5  1,006 reviews

Beautiful hotel with friendly staff

Customer review rating 5.0/5

Ralph Friends - Confirmed reviews ALL

Check in was easy and my suite was beautiful. Breakfast was delicious. Great location so close to Paddington station yet quiet and relaxing.

Dear Ralph C., Thank you for your wonderful review! We are thrilled to hear that you had a pleasant experience with us. Your kind words about our hotel, the ease of check-in, the beauty of your suite, and our delicious breakfast truly made our day. We are also glad to know that you appreciated our prime location near Paddington station, while still being able to offer a quiet and relaxing environment. Our staff will be delighted to hear your positive feedback. It is their dedication to service that makes experiences like yours possible. We look forward to welcoming you back for another enjoyable stay in the future. Kind Regards, Imed Chikhaoui

Well located and good customer service

Customer review rating 3.5/5

Colin W. Families - Confirmed reviews ALL

Our stay started with a room that had a bad sewer smell, and due to the hotel being full, we had to stay in that room the first night. The following day, however, staff arranged a different room for us and moved our bags while we were out for the day. The remainder of our stay was very pleasant and we appreciated staff's ability to accommodate the room change as soon as possible.

Dear Colin W., Thank you for taking the time to share your feedback. We are glad to hear that you found our location convenient and our customer service commendable. We sincerely apologize for the inconvenience you experienced on your first night due to the unpleasant smell in your room. We strive to provide our guests with a comfortable and enjoyable stay, and it’s clear we fell short in this instance. We are pleased to hear that our staff was able to arrange a different room for you the following day and that the remainder of your stay was pleasant. Your kind words about our staff’s efforts to accommodate the room change are greatly appreciated. We have taken note of the issues you faced and will ensure they are addressed promptly to prevent such incidents in the future. We value your feedback as it helps us improve our services and provide a better experience for you and all our guests. Thank you once again for choosing our hotel, and we look forward to welcoming you back in the future. Kind Regards, Imed Chikhaoui

Wonderful location

Customer review rating 5.0/5

Sol Families - Confirmed reviews ALL

We had a brilliant stay, so close to Paddington, Lancaster Gate stations and Hyde Park and a pretty garden just outside. Bella Italia was great too, lovely service and food both for evening and breakfast. Very quiet and comfortable, beautifully decorated and clean, our room was on the ground floor. We will definitely be back.

Dear Solveig M., Thank you for your fantastic review! We’re thrilled to hear that you had a brilliant stay and appreciated our wonderful location close to Paddington, Lancaster Gate stations, and Hyde Park. It’s great to know that you enjoyed the pretty garden and found our rooms to be quiet, comfortable, beautifully decorated, and clean. We’re also delighted that you had a positive dining experience at Bella Italia and enjoyed both the service and the food. Your kind words are greatly appreciated and serve as encouragement to our team. We look forward to welcoming you back on your next visit. Thank you for choosing us! Kind Regards, Imed Chikhaoui

Poor everything.

Customer review rating 0.5/5

James. Families - Confirmed reviews ALL

Poor check in experience. Hotel smelled. Over priced for ability.

Dear James g., Thank you for your review. We value all feedback as it helps us improve our services. We understand that you had a poor check-in experience and found an unpleasant smell during your stay. We want to assure you that the issue with the smell, which was coming from outside the hotel, has been addressed and resolved. In terms of pricing, we believe we offer competitive rates for the area, considering the amenities and services we provide. However, we understand that everyone has a different budget and there are other options available, such as Airbnb, that might better suit your needs. As for our staff, we’re proud to say that the majority of our guests have expressed satisfaction with our service, as reflected in many of our reviews. We appreciate your feedback and thank you for taking the time to share your experience with us. Kind Regards, Imed Chikhaoui

Unfortunate Experience

Customer review rating 1.5/5

Cheyenne Friends - Confirmed reviews ALL

The lobby smelled like sewage, the hallways smelled like weed, and the fridge didn’t work and ruined the food we had. Pretty unhappy for what we paid for it

Dear Cheyenne D., We appreciate your feedback and sincerely apologize for the unfortunate experience you had during your stay with us. We have investigated the smell you mentioned and found it to be due to a blocked drainage in front of the hotel. This issue has since been resolved, and we assure you that such incidents are rare and not reflective of our usual standards. Our hotel is a non-smoking establishment, and we take such matters very seriously. Had this been reported to the reception, we would have immediately investigated and addressed the issue. Regarding the fridge, we regret the inconvenience caused. Our reception is always at your service for any issues, and we would have promptly replaced the fridge had we been informed. Please note that the minibar is primarily designed for storing soft drinks, water, and some fruits, and may not be suitable for all types of food. We value your patronage and your satisfaction is important to us. We hope to have the opportunity to better serve you in the future. Kind Regards, Imed Chikhaoui

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Other web-users rate our hotel

  • 667 reviews 9.8/10 Location
  • 953 reviews 5.9/10 Room
  • 770 reviews 8.1/10 Service
  • 11 reviews 8.1/10 WiFi
  • 560 reviews 3.8/10 Comfort
  • 296 reviews 6.6/10 Cleanliness
  • 219 reviews 7.8/10 Breakfast
  • 6 reviews 9.2/10 Wellness Area

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