Hotel - Novotel Phuket Resort
Novotel Hotel Novotel Hotel

Novotel Phuket Resort Hotel

4.5/5 4,163 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public indoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Outdoor playground for children
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • PHUKET INTL
  • Languages spoken at the hotel
    • Chinese Mandarin
    • English
    • French
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Massage (Paying)
    • Sauna
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Outdoor playground for children
  • Tennis
    • Hard tennis court (Paying)
    • Outdoor tennis court (Paying)
    • Tennis (Paying)
  • Boat excursions
  • Table tennis

Catering

  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 4 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Business centre
    • Business center with support staff
    • Self service business centre
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Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 217 rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Baby bed
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Telephone
    • Direct dial telephone
    • High speed transmission line
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Emergency info in rooms
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

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See all our bars
See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating 3,758 reviews

Our guest reviews for
Novotel Phuket Resort

100% genuine reviews from our guests

Find out more
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4.5/5 TripAdvisor Rating 4,163 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Rashad D. Families - 10/09/2019 AccorHotels review
« Mr »

The staff was very friendly and excellent location and very clean hotel in everything

Drew L. Couples - 06/09/2019 AccorHotels review
« A very comfortable experience ! »

Staff on arrival were very attentive with good understanding of any queries. The overall presentation of the hotel was pleasing and the gardens are to be admired . All staff from ALL sections were very obliging and understanding of any requests.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andrew L., We very much appreciate your comments regarding your stay at the Novotel Phuket Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Suppawat Koollak Assistant Guest Experience Manager

James F. Friends - 03/09/2019 AccorHotels review
« The Staff were fabulous »

Loved our room over looking the sea, everything was perfect

Our hotel has responded to the review
Our hotel has responded to the review

Dear James Peter f., We very much appreciate your comments regarding your stay at the Novotel Phuket Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Suppawat Koollak Assistant Guest Experience Manager

Mei Couples - 01/09/2019 AccorHotels review
« It was good overall »

Greeted with a very friendly receptionist and loving the roselle welcome drink especially. Overall a good stay, nothing to be complained about

Elahe H. Families - 31/08/2019 AccorHotels review
« View and services are very good »

All of the things was very good but it was better than if there were musical entertainment and night life in hotel certainly family had nice time and so glad likes turkish hotels.

Nina N. Families - 30/08/2019 AccorHotels review
« could improve »

we came to phuket on a family emergency and the check in staff Bess at accord plus section was super helpful and efficient. the breakfast range was also good. however, the floor we were given on the second night was the 1st floor in the first block near the main road. there was a big puddle of water outside the lift and that was not cleaned for hours. the next morning, there was still a puddle. we had someone with a walking stick and were fearful of a fall.

Rahul Couples - 30/08/2019 AccorHotels review
« i have stayed at hotel in past standards and now the has considerably worse »

they fist day the was no electricity at the hotel from 9am till 1pm as a result no AC and resulting stifling heat in the room was unbearable. No apology or refund for day 1 of stay with electricity. The room bar was never replaced and on some occasion were left without towels. previous stay received welcome drinks and had our bags taken to room this time around no such service instead i had to carry mine and my wives suitcase to our room. the hotel has become a joke and i won't be staying here again. unless derastic changes are made.

Anonymous Couples - 29/08/2019 AccorHotels review
« Superb »

Everything was beyond expectations except pizza which we ordered from room service. Thank you for ex exceptional service and fantastic ambiance.

Anonymous Friends - 28/08/2019 AccorHotels review
« Its was good »

Generally it was good Since we arrived about 2 hours earlier before check in. Everytime I asked if perhaps there is a room available, if they would allow us to then check in early, they kept saying they will check and let me know but never did. Because we booked with dreamtrips, transfers from/to airport was part of the perks, which was awesome but as previously mentioned we arrived at the hotel early and had to wait around until check in time. I would suggest that the hotel at least offer some water or a cup of coffee with a cookie. I booked a room and paid for 3 people but all the things in the room only accommodated for two people except the beds. Eg. Only two sets of towels, two robes, two cups, two complimentary coffee, tea, sugar, two robes. So basically the amount I paid for my son was just for the bed and the breakfast.

S. M. I. Families - 18/08/2019 AccorHotels review
« Great location with outstanding customer experience »

Its a great combination with great location and outstanding employees. I had a seamless experience right from the reservation team, security, reception for check-in, bellboy, housekeeping, f&b, kitchen team & others. They are very friendly, always helped me with my mother who is on a wheelchair. They are like a family to me. I always travel, and this is the one and only resort/hotel that provides the highest customer service. I can’t remember all names but few that i would like to mentioned are: Boa (bellboy who always helped me with my mom wheelchair), same goes to Nick, Noi (security), Intan.

Nusrat J. Families - 17/08/2019 AccorHotels review
« Nusrat J. »

It was an amazing experience to stay in Novotel Pukhet. I had been in so many resorts but Novel is the best one. I left my shoe in Pukhet but with a great surprise, Novotel Pukhet sent it to me in Bangkok without any charges. I would like to recommend everyone to stay in Novotel Pukhet and receive their heartiest hospitality and their charges is minimum compared to their services. In my experience, It is the best resort I had ever stayed in.

Shashaank A. Families - 17/08/2019 AccorHotels review
« Ranjan a. »

We enjoyed the old world charm of your hotel

Lilian S. Friends - 15/08/2019 AccorHotels review
« Leaking Aircon Water in Room »

This is my 3rd time staying with Novotel Phuket Resort. Though Room view was excellent and service given by Best from GRO is attentve, we were very disappointed with bad leaking waer that drips profusely from the aircon in the room to the wardrobe cabinet as well as a big pool of water underneath our twin bed, seems water leaks from the balcony to our room. Will be glad to send you photos and video via what's app or if there is an email address I can drop mail the video of the leaking aircon. Also we arranged and paid for transport to hotel and was informed that it will be a Camry sedan but were given a Toyota Altis and young driver was speeding and reckless at times on road. Please look into our feedbacks and appreciate your response. Thank you.

Loh Z. Families - 14/08/2019 AccorHotels review
« Could have been better »

Good location, rooms are huge but needs improvement on housekeeping

Ken F. Business - 13/08/2019 AccorHotels review
« Room was great accompanied by great service »

My stay at the Novotel Phuket Resort was once again relaxing and met all my expectations. the room, bed, service and food were great. The complimentary fruit, drinks and snacks were also a pleasant surprise. Look forward to returning.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kenneth John F., We very much appreciate your comments regarding your stay at the Novotel Phuket Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Suppawat Koollak (BEST) Assistant Guest Experience Manager

Cheree Families - 12/08/2019 AccorHotels review
« Nice pool »

Room was spacious. Firm beds. Quiet. Restaurant was average. Drink service was very slow and we were the only customers. Server also forgot 2 of our dishes. There was a dirty nappy left next to the pool and was not picked up by staff all night despite staff walking past numerous times. When checking in other customers pushed in and were served immediately while I continued to wait. When checking out there was an issue with the printer and I was having to leave to catch a flight and the staff wanted to make photocopies of my account instead of saving to reprint later.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Cheree Monique P., We very much appreciate your comments regarding your stay at the Novotel Phuket Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Suppawat Koollak (BEST) Assistant Guest Experience Manager

Chris Families - 12/08/2019 AccorHotels review
« Great experience being at the Novotel »

The food and accomodation were great - including the breakfast buffet, which has not been our experience in SE Asia, so that was a particularly nice surprise. Staff were friendly and helpful. Convenient access to the beach (though be aware that it’s a very millenials-and-instagram kind of place) as well as a free shuttle bus to a nearby mall, with supermarket, shopping (so much shopping) cinema, and plenty of other bits and pieces and places to eat. Also a handful of mini-marts and laundromats within walking distance, which is very hand too.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Christhoper Leo Simon E., We very much appreciate your comments regarding your stay at the Novotel Phuket Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Suppawat Koollak (BEST) Assistant Guest Experience Manager

N V. Families - 11/08/2019 AccorHotels review
« So So »

The hotel is in nice location with beautiful view however customer services was disappointed, staffs seem tired and probably fed up with tourist which you can see during interaction. My room was left with no towels after cleaning on 2nd day, I called housekeeping and asked for towels while kid was having shower, they said “just a moment” but then took 4 hours to deliver towels to the room !!! Welcome drink was not accepted at pool bar which is quite unusual. I would not recommend this hotel for those who expect quality in customer’s services

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ngoc Hong Thi V., Thank you for taking the time to tell us about your experience at the Novotel Phuket Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Suppawat Koollak (BEST) Assistant Guest Experience Manager

Irene S. Business - 09/08/2019 AccorHotels review
« excellent »

convenient

Our hotel has responded to the review
Our hotel has responded to the review

Dear Irene V., We very much appreciate your comments regarding your stay at the Novotel Phuket Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Suppawat Koollak (BEST) Assistant Guest Experience Manager

Janice Friends - 09/08/2019 AccorHotels review
« Enjoyable post-wedding vacation. »

My guests and I truly enjoyed our vaacation. There were some issue with other guests in the rooms above us, but the Staff addressed them as quickly and as best as they could. The other guests still used the pool and threw the sunflower seeds despite Management’s notifications.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Janice Jane G., We very much appreciate your comments regarding your stay at the Novotel Phuket Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Suppawat Koollak (BEST) Assistant Guest Experience Manager

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