Hotel - Mercure Hotel & Residenz Frankfurt Messe
Mercure Hotel Mercure Hotel

Mercure Hotel & Residenz Frankfurt Messe

3.5/5 806 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying)
    • Bus/coach parking area (Nearby)
    • Well-lit parking
  • Pets allowed 10  EUR
  • Babysitting on request
  • 100% non-smoking hotel
  • Manual temperature control
  • Languages spoken at the hotel
    • German
    • English
    • French
    • Italian
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Laundromat
    • Ironing room
  • Currency exchange
  • Porter

Leisure and activities

  • Fitness centre
  • Sauna
  • Babysitting on request

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30-10:00 / 12:00-22:30
    • Opening hours : Week-end 06:30-11:00 / 17:30-22:30
  • Snack & beverage machine

Business services

  • 9 meeting room(s)
  • Copy/print service available
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Hotel location

Our rooms

  • 424 rooms

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating 3,008 reviews

Our guest reviews for
Mercure Hotel & Residenz Frankfurt Messe

100% genuine reviews from our guests

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3.5/5 TripAdvisor Rating 806 reviews
Nikolaus H. Business - 14/06/2019 AccorHotels certified review
« work and recreation balance »

tagung

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. H., Thank you very much for your visit and for taking the time to review your stay at Mercure Hotel & Residenz Frankfurt Messe. We are very pleased that you rated us highly in almost all categories and are delighted that you enjoyed your stay with us. It is of great importance to us that you were satisfied with our services. The high ratings on the staff made us very happy and after I gladly passed on the results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Yours Sincerely, Olaf Schneider General Manager

Anonymous Business - 14/06/2019 AccorHotels certified review
« Straight forward »

Late arrival, nice welcome at reception desk, good surprise to get a small suite instead of standard room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. H., Thank you very much for your visit and for taking the time to review your stay at Mercure Hotel & Residenz Frankfurt Messe. We are very pleased that you rated us highly to highest in almost all categories and are delighted that you really enjoyed your stay with us and the room in particular. It is of great importance to us that you were satisfied with our services. The high ratings and positive remarks on the staff made us very happy and after I gladly passed on both results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Best regards, Olaf Schneider General Manager

Dmitry Y. Business - 12/06/2019 AccorHotels certified review
« Excellent »

It was excellent, but we have no pure water in room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. E., On behalf of my entire team as well as on a personal note, I would like to thank you for your stellar review and the excellent rating. We truly appreciate positive feedback such as yours as it encourages us to stay committed to providing the best services possible for our guests. We are very pleased that you took the time and effort to confirm your positive experience with us by giving us solid ratings. Our guests deserve the best and we make every effort to meet your expectations. We really hope to be able to welcome you again as our guest. Best regards, Olaf Schneider General Manager

Name Business - 04/06/2019 AccorHotels certified review
« Roberto Serrano »

Nice hotel and service, with a small gym

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., Thank you very much for your visit and for taking the time to review your stay at Mercure Hotel & Residenz Frankfurt Messe. We are very pleased that you rated us highly in almost all categories and are delighted that you enjoyed your stay with us. It is of great importance to us that you were satisfied with our services. The high ratings on the staff made us very happy and after I gladly passed on the results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Yours Sincerely, Olaf Schneider General Manager

Russell P. Business - 02/06/2019 AccorHotels certified review
« Not good »

Noisy, room that smelt of bad drains in the bathroom with air con that didn’t work.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. P., Thank you very much for your visit and for taking the time to tell us about your experience at Mercure Hotel & Residenz Frankfurt Messe. We regret that your experiences with the room and our service did not meet your expectations; please allow us to express our sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problems and prevent future occurrence. We appreciate your sharing of your experiences, so that we can improve the quality of our service. Therefore we hope that you will give us the opportunity to better serve you in the near future and your next visit will be more pleasant as the previous one. Best regards, Olaf Schneider General Manager

Anonymous Business - 27/05/2019 AccorHotels certified review

The room is dark, there's no bottled water, breakfast is very poor quality, cosmetics in the bathroom are very limited (hand soap and shower gel only) and poor quality. In general I did not like the hotel at all.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. P., Thank you very much for your visit and for taking the time to tell us about your experience at Mercure Hotel & Residenz Frankfurt Messe. We regret that your experiences with the breakfast, the room and our service did not meet your expectations; please allow us to express our sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problems and prevent future occurrence. We appreciate your sharing of your experiences, so that we can improve the quality of our service. Therefore we hope that you will give us the opportunity to better serve you in the near future and your next visit will be more pleasant as the previous one. Best regards, Olaf Schneider General Manager

Anonymous Business - 24/05/2019 AccorHotels certified review
« Met my expectation »

The hotel met the expectations. I am aware of the situation there (2 hourses) and to be honest: I do not like this because getting all the belongings to the next building is quite annoying. Also when i was there there was some issue with water in the entire entrace of my room. Luckily the reception staff helped me out with a new dry room quick and i could relocate again. The breakfast in the offsite building is for this price with potential to improve (new fresh things like pancakes/eggs/waffles), fresh fruits, bowls with bircher müsli/chia ect were missing for me. So nice to be here (again), but it will not be my favorite in frankfurt still.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., I am very pleased that you took the time to review your visit with us at Mercure Hotel & Residenz Frankfurt Messe. Thank you for your positive review, the nice feedback, and also for your critique and suggestions on improvement. We take your input very seriously and I have already discussed it with the managers and colleagues in charge. Please accept my apologies for the inconveniences you had to deal with. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Olaf Schneider General Manager

Fdsa Business - 23/05/2019 AccorHotels certified review
« Bad aircon, too noisy to open windows. Lose lose »

Your aircon is non existant, just a very noisy fan So I had to sleep with the window open, but then kept awake by people drinking outside / beer garden. I had to call reception twice. Then in the morning I was woken up at 5am by the cleaners shifting furniture noisily, with the door to the beer garden open! Slept terribly, I will not choose your hotel when I return to Frankfurt for business.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. M., I am sorry that you were unable to have a restful night, and I sincerely apologize for the inconveniences caused. Unfortunately, our air conditioning system, which happens to be used in most hotels, continues to reach its technical limits and allows individual adjustments within a limited range only. I assure you that we are currently consulting specialists to find a solution that will leave our guests completely satisfied. It was a pleasure to have you as our guest and I would like to thank you for taking the time to review your stay at Mercure Hotel & Residenz Frankfurt Messe. Now I would like to ask you to give us another chance. We would be honored to welcome you back. Best regards, Olaf Schneider General Manager

Fabio F. Business - 21/05/2019 AccorHotels certified review
« Very good »

Quiet and comfortable place

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. F., On behalf of my entire team as well as on a personal note, I would like to thank you for your stellar review and the nice comment. We truly appreciate positive feedback such as yours as it encourages us to stay committed to providing the best services possible for our guests. We are very pleased that you took the time and effort to confirm your positive experience with us by giving us solid ratings. Our guests deserve the best and we make every effort to meet your expectations. I will gladly pass on your review to my team. Positive feedback from our guests in response to our daily efforts to provide excellent services is both rewarding and highly encouraging. We really hope to be able to welcome you again as our guest. Best regards, Olaf Schneider General Manager

Marian G. Business - 18/05/2019 AccorHotels certified review
« Mr. Marian G. »

Very clean,friendly staff ,good restaurant and bar,nice atmosphere,very quiet,nice garden.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. G., Thank you for staying with us at Mercure Hotel & Residenz Frankfurt Messe and for taking the time to review your visit. It was our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of my team, I would like to thank you for the stellar review, the highest marks in nearly all categories, and the great remarks on the staff. We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Best regards, Olaf Schneider General Manager

Sean Business - 17/05/2019 AccorHotels certified review
« Ideal hotel for any show at the Messe. clean, tidy, comfortable, good staff. »

The experience was very good, it was a bit odd to cross the road to get to the rooms from the reception but that's nothing that Mercure can control. Food in the restaurant was good, service was good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., Thank you very much for your visit and for taking the time to review your stay at Mercure Hotel & Residenz Frankfurt Messe. We are very pleased that you rated us highly to highest in almost all categories and are delighted that you really enjoyed your stay with us and the restaurant in particular. Our guests deserve the best. It is of great importance to us that you were satisfied with our services. The high ratings and positive remarks on the staff made us very happy and after I gladly passed on both results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Best regards, Olaf Schneider General Manager

Niroshi P. Couples - 17/05/2019 AccorHotels certified review
« It was awesome. »

As cabin crew we stayed with your hotel previously. It was the same level of great service me and my husband received this time as well. Keep up the good work. Great staff and they gave more than 100% assistance during our stay. Thank you for everything.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. P., Thank you for taking the time to review your stay at Mercure Hotel & Residenz Frankfurt Messe. We highly appreciate and value positive feedback such as yours and consider it a highlight in our daily routine as hosts. On behalf of our staff and management, we are very pleased that you gave us the highest ratings in almost all categories. We will gladly pass along these top reviews and lovely remarks on our services to the respective staff members and employees. Your satisfaction both validates our team’s dedicated daily efforts and highly motivates us to keep striving for excellent services in the future. We are very happy that you felt so comfortable with us and that you really enjoyed our amenities. My team and I are looking forward to welcoming you back as a guest hopefully soon. Best regards, Olaf Schneider General Manager

Stefan Business - 16/05/2019 AccorHotels certified review
« Overheated room - could not be regulated - not fixed, although I asked for it »

Did not get a good rest at night. Room completely overheated. Probably an issue in the bathroom. No way to cool it down. Asked next morning - was promised that technicians would take care of it. Nothing happened. Very friendly waiter in the evening, when I realized nothing had changed - but there was nothing he could do about it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., I am sorry that you were unable to have a restful night, and I sincerely apologize for the inconveniences caused. Unfortunately, our air conditioning system, which happens to be used in most hotels, continues to reach its technical limits and allows individual adjustments within a limited range only. I assure you that we are currently consulting specialists to find a solution that will leave our guests completely satisfied. It was a pleasure to have you as our guest and I would like to thank you for taking the time to review your stay at Mercure Hotel & Residenz Frankfurt Messe. We would be honored to welcome you back. Best regards, Olaf Schneider General Manager

Craig S. Business - 10/05/2019 AccorHotels certified review
« Stay was fine, but I received a bill for something that I didn’t use and no one has responded »

I was charged for use of the mini bar and I didn’t even know that I had one - very disappointing

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., I would like to offer my sincere apologies for the problems regarding the bill. I would like to ask you to kindly be more specific about the particular problem by writing us a quick note. This would give us a chance to take the necessary steps. Thank you in advance for your efforts - our team has high hopes to get another opportunity to welcome you as our guest. Best regards, Olaf Schneider General Manager

Jhofer Business - 09/05/2019 AccorHotels certified review
« Great hotel and Staff »

We were there for a trade show and the hotel was wonderful. My room was a little warm as housekeeping closed my windows everyday. Also, Tuesday evening and the liquor options we limited.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. H., We are always pleased to learn that our guests have enjoyed their visit with us and that our commitment and efforts to provide the best services possible have been a success. When guests like you take the time to write a review based on their visit at Mercure Hotel & Residenz Frankfurt Messe, we are particularly appreciative. Therefore, on a personal note as well as on behalf of my entire staff, I would like to send a sincere “thank you.” It is rewarding for us to know when or hotel property and services leave you satisfied and to receive respective ratings and great feedback on the staff in particular. Your comments encourage us to continue to provide the best possible services for our guests. We are looking forward to welcoming you as a guest in our hotel again. Yours sincerely, Olaf Schneider General Manager

Dimitrios A. Business - 07/05/2019 AccorHotels certified review
« Decent »

The hotel’s employees were always willing to satisfy the tenant’s requests. I would recommend from the hotel’s side to cover the television fee and in Building 3, Ohmstrasse to fix the elevator!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. A., Thank you very much for your visit and for taking the time to review your stay at Mercure Hotel & Residenz Frankfurt Messe. We are very pleased that you rated us highly in almost all categories and are delighted that you really enjoyed your stay with us. It is of great importance to us that you were satisfied with our services. The high ratings and positive remarks on the staff made us very happy and after I gladly passed on both results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Best regards, Olaf Schneider General Manager

Valentina Business - 07/05/2019 AccorHotels certified review
« Very pleasant experience! »

It was very nice experience. Service is excellent. I spend 11 months in Mercure hotel and I would gladly return there :)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. V., Thank you for staying with us at Mercure Hotel & Residenz Frankfurt Messe and for taking the time to review your visit. It was our great pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of my team, I would like to thank you for the stellar review, the highest marks in nearly all categories, and the positive remarks on the staff. We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Best regards, Olaf Schneider General Manager

Couples - 19/04/2019 TripAdvisor review
« Bad experience »

The staff at Front Office were not helpfull, no enthousiam. We firstly booked one night and intended to continue for next night but have to leave and move to another hotel nearby, Mercure Hotel Frankfurt Messe where we enjoyed the service much better. By the way, We would like to thank all team of the Mercure Hotel & Residenz Frankfurt Messe.

Our hotel has responded to the review
Our hotel has responded to the review

I sincerely apologize for the behaviour of the staff at the front office that unfortunately caused inconveniences for you. Rest assured that we will take necessary measures so that an experience like yours will continue to be the rare exception. On a personal note and on behalf of my team, I would like to ask you to come back once more for an opportunity to prove to you that we can do a much better job. We would be honored to welcome you again. Yours sincerely, Olaf Schneider General Manager

Anonymous Couples - 18/04/2019 AccorHotels certified review

Perfect Stay. Very nice Hotel Team.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Zhang, Thank you for staying with us at Mercure Hotel & Residenz Frankfurt Messe and for taking the time to review your visit. It was our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of my team, I would like to thank you for the stellar review, the highest marks in nearly all categories, and the positive remarks on the hotel team.We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Best regards, Olaf Schneider General Manager

H. Business - 17/04/2019 AccorHotels certified review

It was a very fine room, verry clean and with a great view to Frankfurt city sciline.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. H., On behalf of my entire team as well as on a personal note, I would like to thank you for your stellar review and the excellent rating. We truly appreciate positive feedback such as yours as it encourages us to stay committed to providing the best services possible for our guests. We are very pleased that you took the time and effort to confirm your positive experience with us by giving us solid ratings. Our guests deserve the best and we make every effort to meet your expectations. I will gladly pass on your review to my team. Positive feedback from our guests in response to our daily efforts to provide excellent services is both rewarding and highly encouraging. We really hope to be able to welcome you again as our guest. Best regards, Olaf Schneider General Manager

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